Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Schaumburg (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

Coach is a global luxury fashion house seeking a Sales Support Associate to deliver exceptional service at the cash wrap and on the sales floor. You will help maintain stock, process shipments, and assist in visual merchandising while supporting a high-energy team.

We value warmth, efficiency, and accuracy in every customer interaction, with a flexible schedule including evenings and weekends in a fast-paced luxury retail environment.

Qualifications

• 1+ year of retail experience preferred.
• Knowledge of fashion trends and market competition.
• Familiarity with cash registers, basic computer skills, iPad/laptop, Mobile POS and Internet.
• Strong attention to detail and organization.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

POS systems

Customer service

Multitasking

English proficiency

Tools

POS software

iPad/Laptop

Walkie talkie

Job description

Coach is a global luxury fashion house seeking a Sales Support Associate to deliver exceptional service at the cash wrap and on the sales floor. You will help maintain stock, process shipments, and assist in visual merchandising while supporting a high-energy team.

We value warmth, efficiency, and accuracy in every customer interaction, with a flexible schedule including evenings and weekends in a fast-paced luxury retail environment.