Luxury Sales Support Lead — Flexible Hours & Benefits

Coach; Rosemont (IL); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K) retirement plan

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its heritage and modern luxury design. We are seeking friendly retail associates who warmly welcome clients, manage POS operations, and help maintain stock and merchandising on the floor.

This role emphasizes personalized service, product knowledge, and teamwork to drive sales. Ideal candidates have retail experience, knowledge of fashion trends, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ years of retail experience.
• Knowledge of fashion trends and market competition.
• Familiar with cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Able to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately; maintain cash wrap and stock area.
• Suggest add-on products and promote gift cards; capture customer information where allowed.
• Receive, process, and organize shipments; report discrepancies; keep stockroom clean.
• Manage stock levels; replenish sales floor; carry out visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Excellent communication

Customer service

Fashion trend knowledge

Attention to detail

Organizational skills

Multitasking

English proficiency

Tools

Cash register systems

Walkie-talkie

Mobile POS

iPad / laptop

Job description

Coach is a global fashion house known for its heritage and modern luxury design. We are seeking friendly retail associates who warmly welcome clients, manage POS operations, and help maintain stock and merchandising on the floor.

This role emphasizes personalized service, product knowledge, and teamwork to drive sales. Ideal candidates have retail experience, knowledge of fashion trends, strong communication skills, and the ability to multitask in a fast-paced environment.