Luxury Sales Support Associate II

kate spade new york; Asheville (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to help drive store success, ensure efficient operations, and deliver exceptional customer experiences on the sales floor and at the cash wrap.

Responsibilities include welcoming clients, processing transactions, managing stock, and supporting merchandising with a focus on accuracy and brand standards. Flexible scheduling is required for peak times and holidays.

Qualifications

• 1+ year retail experience, preferably luxury retail.
• Knowledge of fashion trends and market competition.
• Familiarity with cash registers and basic computer skills.
• Attention to detail and strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Warmly welcome clients and offer personalized assistance.
• Operate POS accurately and manage cash wrap.
• Suggest add-on products and promote gift cards.
• Process shipments and organize stockroom; report discrepancies.
• Maintain stock levels and update visual merchandising.
• Support sales floor activities and respond to requests.

Skills

Retail experience

Customer service

Attention to detail

Communication

English proficiency

Tools

Cash register systems

iPad usage

Mobile POS

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to help drive store success, ensure efficient operations, and deliver exceptional customer experiences on the sales floor and at the cash wrap.

Responsibilities include welcoming clients, processing transactions, managing stock, and supporting merchandising with a focus on accuracy and brand standards. Flexible scheduling is required for peak times and holidays.