Luxury Sales Support Specialist

Tapestry, Inc.; Greenwood (IN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity/maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to deliver exceptional service on the sales floor, ring transactions, and maintain a pristine environment. You will assist customers, support stockroom activities, and contribute to a premium in-store experience in a fast-paced luxury setting.

This role emphasizes brand representation, teamwork, and flexible scheduling to meet business needs, including evenings and weekends.

Qualifications

• 1+ year of retail experience, preferably luxury retail
• Knowledge of fashion trends and market competition
• Experience with cash registers, iPad/laptop, Mobile POS and basic computer skills
• Strong attention to detail and organizational skills
• Able to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency (for US market)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Retail experience

Cash handling

POS operations

Tools

POS systems

Job description

Coach is seeking a Sales Support Associate to deliver exceptional service on the sales floor, ring transactions, and maintain a pristine environment. You will assist customers, support stockroom activities, and contribute to a premium in-store experience in a fast-paced luxury setting.

This role emphasizes brand representation, teamwork, and flexible scheduling to meet business needs, including evenings and weekends.