Luxury Sales Support Associate - Flexible Schedule

Coach; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Job summary

Coach is seeking a Sales Support Associate in Nashville to deliver exceptional customer service at the cash wrap and on the sales floor. You will process transactions accurately, assist customers, and help maintain stock, merchandising, and store standards to support overall store success.

The role requires retail experience, knowledge of fashion trends, and strong communication. Flexibility for a varied schedule is expected, with emphasis on privacy, security, and excellent service.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Multitasking

Fashion trends

English proficiency

Tools

POS systems

iPad

Mobile POS

Walkie-talkie

Job description

Coach is seeking a Sales Support Associate in Nashville to deliver exceptional customer service at the cash wrap and on the sales floor. You will process transactions accurately, assist customers, and help maintain stock, merchandising, and store standards to support overall store success.

The role requires retail experience, knowledge of fashion trends, and strong communication. Flexibility for a varied schedule is expected, with emphasis on privacy, security, and excellent service.