Senior Luxury Retail Sales Support Associate

kate spade new york; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Coach is seeking a Sales Support Associate in Nashville to ensure excellent customer service and smooth store operations. You will greet clients, process transactions at the POS, and help manage stock and visual merchandising on the sales floor. A luxury retail mindset and strong communication are essential.

Flexibility to work evenings, weekends, and peak periods is required. You will collaborate with the team to deliver a consistent brand experience and uphold loss prevention standards.

Qualifications

• 1+ year of retail experience, preferably luxury retail

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add‑on products and promote gift cards; capture customer information where permitted.
• Receive, process and organize shipments; report discrepancies; maintain stockroom cleanliness.
• Manage stock levels and replenish sales floor; execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team/management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Stock management

Attention to detail

English proficiency

Communication

Tools

POS systems

Mobile POS

Cash register

Job description

Coach is seeking a Sales Support Associate in Nashville to ensure excellent customer service and smooth store operations. You will greet clients, process transactions at the POS, and help manage stock and visual merchandising on the sales floor. A luxury retail mindset and strong communication are essential.

Flexibility to work evenings, weekends, and peak periods is required. You will collaborate with the team to deliver a consistent brand experience and uphold loss prevention standards.