Luxury Sales Support Specialist – Flexible Schedule

kate spade new york; Lexington (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 K

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house committed to craftsmanship and inclusivity. The Sales Support Associate role is essential to our store’s success, delivering warm, efficient service at the cash wrap and keeping the sales floor organized and visually appealing.

You will operate POS, handle cash per policy, stock shipments, and assist in merchandising while engaging customers with confidence and professionalism. Flexibility for varied shifts is required.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Attention to detail

Multitasking

Communication skills

Tools

Cash register systems

Mobile POS

iPad/Laptop usage

Job description

Coach is a global fashion house committed to craftsmanship and inclusivity. The Sales Support Associate role is essential to our store’s success, delivering warm, efficient service at the cash wrap and keeping the sales floor organized and visually appealing.

You will operate POS, handle cash per policy, stock shipments, and assist in merchandising while engaging customers with confidence and professionalism. Flexibility for varied shifts is required.