Luxury Sales Support Associate — Elevate the Customer Experience

Tapestry, Inc.; Commerce (CA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Support Associate in California. You will welcome clients, process transactions at the cash wrap, and keep the sales floor organized while assisting with stock and shipments.

Join a luxury brand focused on exceptional customer service, teamwork, and brand stewardship in a fast-paced store environment. Flexibility to work nights and weekends is required.

Qualifications

• 1+ year retail experience, preferably luxury.
• Knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.
• Flexible schedule including nights, weekends and peak seasons.
• Ability to lift 25 lbs regularly (up to 50 lbs) and stockroom tasks.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

English proficiency

Multitasking

Attention to detail

Teamwork

Flexibility

Tools

POS systems

iPad

Mobile POS

Inventory management

Job description

Coach is a global fashion house seeking a Sales Support Associate in California. You will welcome clients, process transactions at the cash wrap, and keep the sales floor organized while assisting with stock and shipments.

Join a luxury brand focused on exceptional customer service, teamwork, and brand stewardship in a fast-paced store environment. Flexibility to work nights and weekends is required.