Luxury Sales Associate - Personal Styling & Clienteling

kate spade new york; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is a global fashion house where Sales Associates serve as front-line ambassadors, delivering an elevated, personalized shopping experience and helping meet personal and store sales goals while supporting daily store operations.

This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue, requiring strong clienteling, product knowledge, and adaptability on the sales floor.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Job description

Coach is a global fashion house where Sales Associates serve as front-line ambassadors, delivering an elevated, personalized shopping experience and helping meet personal and store sales goals while supporting daily store operations.

This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue, requiring strong clienteling, product knowledge, and adaptability on the sales floor.