Luxury Sales Associate: Personal Styling & Clienteling

kate spade new york; Central Valley (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Coach, a global fashion house based in New York, seeks a Sales Associate to deliver elevated, personalized shopping experiences. You will meet personal and store sales goals, support daily store operations, and participate in omni-channel selling to drive brand loyalty and revenue.

As the front-line ambassador, you will develop client relationships, use POS and mobile tools, and contribute to team performance in a fast-paced luxury environment.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Skills

Customer service

English proficiency

Retail sales

Tools

POS operation

iPad/Mobile POS

Job description

Coach, a global fashion house based in New York, seeks a Sales Associate to deliver elevated, personalized shopping experiences. You will meet personal and store sales goals, support daily store operations, and participate in omni-channel selling to drive brand loyalty and revenue.

As the front-line ambassador, you will develop client relationships, use POS and mobile tools, and contribute to team performance in a fast-paced luxury environment.