Luxury Sales Associate - Personal Styling & Clienteling

Tapestry (Coach/Kate Spade); Braintree (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals. You will support daily store operations, leverage omni-channel selling, and build lasting client relationships through styling expertise.

The role requires 1+ years in luxury retail, strong English, and comfort with POS tools; flexibility to work a fast-paced environment and support brand initiatives.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.

Skills

Sales experience

English proficiency

Fashion trend knowledge

Live-stream shopping

Clienteling

Tools

POS system

Mobile POS

iPad

Laptop

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals. You will support daily store operations, leverage omni-channel selling, and build lasting client relationships through styling expertise.

The role requires 1+ years in luxury retail, strong English, and comfort with POS tools; flexibility to work a fast-paced environment and support brand initiatives.