Luxury Sales Associate - Omnichannel & Clienteling

Tapestry (Coach/Kate Spade); Barceloneta (PR); On-site; USD 32,000 - 54,000; Full time

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations. This role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.

You will build lasting client relationships, drive sales through tailored recommendations, and utilize POS and mobile tools. Flexible scheduling is required for peak periods and holidays.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador; adhere to style and service standards.
• Build lasting client relationships through personalized styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor and adapt selling techniques to needs.
• Complete daily operational tasks (cash wrap, inventory, replenishment, merchandising) while upholding standards.
• Process transactions (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments and stock movement.
• Foster collaboration and participate in brand initiatives and training.

Skills

Sales experience

POS operation

English proficiency

Luxury retail familiarity

Clienteling and live-stream/video demo

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations. This role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.

You will build lasting client relationships, drive sales through tailored recommendations, and utilize POS and mobile tools. Flexible scheduling is required for peak periods and holidays.