Luxury Sales Associate III — Clienteling & Brand Ambassador

Tapestry; Connecticut; Hybride; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Résumé du poste

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a fast-paced luxury retail environment. You will meet personal and store sales goals while supporting daily store operations at our Connecticut location.

The role requires at least 1 year in luxury retail, strong English, and fashion knowledge. You’ll use POS and clienteling tools, engage on social platforms, and collaborate with a high‑performing team to enhance brand loyalty and revenue.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• Schedule: flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days.

Responsabilités

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Connaissances

Clienteling

Sales

Fashion knowledge

Communication

Outils

POS system

Mobile POS

Description du poste

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a fast-paced luxury retail environment. You will meet personal and store sales goals while supporting daily store operations at our Connecticut location.

The role requires at least 1 year in luxury retail, strong English, and fashion knowledge. You’ll use POS and clienteling tools, engage on social platforms, and collaborate with a high‑performing team to enhance brand loyalty and revenue.