Luxury Sales Associate II - Personal Styling & Upsell

Tapestry, Inc.; Town of Waterloo (NY); Sur place; USD 20 664 - 26 174; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Résumé du poste

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience. You will meet personal and store sales goals while supporting daily store operations, blending luxury retail service with omni-channel selling and team collaboration to drive brand loyalty and revenue.

The role emphasizes brand ambassadorship, client relationships, and proactive selling in a fast-paced environment, with opportunities to contribute to training programs and brand

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS)
• Strong English proficiency

Responsabilités

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Assist teammates in functional areas as required.

Connaissances

Sales experience

Customer service

English proficiency

POS operation

Mobile POS

Outils

POS systems

iPad

Laptop

Description du poste

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience. You will meet personal and store sales goals while supporting daily store operations, blending luxury retail service with omni-channel selling and team collaboration to drive brand loyalty and revenue.

The role emphasizes brand ambassadorship, client relationships, and proactive selling in a fast-paced environment, with opportunities to contribute to training programs and brand