Luxury Retail Sales Associate — Personal Styling

kate spade new york; Clinton Charter Township (MI); Presencial; USD 22 000 - 30 000; Tempo integral

Resumo da oferta

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury retail setting. You will meet personal and store sales goals, support daily store operations, and blend in-store service with omni-channel selling to drive brand loyalty.

You will build lasting client relationships through styling expertise, product knowledge, and fashion advice, while utilizing POS and clienteling tools to capture data and encourage repeat purchases.

Qualificações

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsabilidades

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Conhecimentos

Sales experience

POS operation

English proficiency

Social media savviness

Fast-paced environment

Clienteling skills

Ferramentas

POS systems

Mobile POS

iPad

Laptop

Descrição da oferta de emprego

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury retail setting. You will meet personal and store sales goals, support daily store operations, and blend in-store service with omni-channel selling to drive brand loyalty.

You will build lasting client relationships through styling expertise, product knowledge, and fashion advice, while utilizing POS and clienteling tools to capture data and encourage repeat purchases.