Luxury Sales Associate II — Omnichannel & Clienteling

Tapestry (Coach/Kate Spade); New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Coach is a global fashion house founded in New York. We seek a Sales Associate to deliver an elevated, personalized shopping experience and meet store goals while supporting daily operations.

You will be a brand ambassador, build lasting client relationships, and drive revenue through styling, product knowledge, and sales skills. This role blends luxury service with omni‑channel selling.

Qualifications

• 1+ years of sales experience in luxury retail preferred.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.

Skills

Customer focus

Creativity

Courage

Dealing with Ambiguity

Drive for Results

Strong English proficiency

Tools

POS operation

Mobile POS

iPad

Walkie-talkie use

Data capture tools

Job description

Coach is a global fashion house founded in New York. We seek a Sales Associate to deliver an elevated, personalized shopping experience and meet store goals while supporting daily operations.

You will be a brand ambassador, build lasting client relationships, and drive revenue through styling, product knowledge, and sales skills. This role blends luxury service with omni‑channel selling.