Luxury Sales Associate — Clienteling & Styling

Tapestry, Inc.; United States; On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to deliver an elevated shopping experience in our US stores. You will meet personal and store sales goals while supporting daily operations, blending luxury service with omni‑channel selling.

As a front‑line ambassador, you will build lasting client relationships, drive cross‑selling, utilize POS and clienteling tools, and contribute to a collaborative team culture. Fluency in English and flexibility to work nights, weekends, and peak periods are required.

Qualifications

• 1+ year of sales experience in luxury retail; fashion knowledge.
• Proficient in English; able to operate POS systems on iPad/laptop.
• Able to work in a fast-paced environment; flexible schedule.
• Experience with live-stream shopping, clienteling, and data capture is a plus.

Responsibilities

• Represent Coach as brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

English proficiency

Luxury retail

Fashion knowledge

Social media savvy

Live-stream shopping

Clienteling

Data acquisition

Fast-paced environment

Tools

POS operation

Mobile POS

Walkie-talkie

Price sheets literacy

Job description

Coach is seeking a Sales Associate to deliver an elevated shopping experience in our US stores. You will meet personal and store sales goals while supporting daily operations, blending luxury service with omni‑channel selling.

As a front‑line ambassador, you will build lasting client relationships, drive cross‑selling, utilize POS and clienteling tools, and contribute to a collaborative team culture. Fluency in English and flexibility to work nights, weekends, and peak periods are required.