Luxury Sales Associate - Clienteling & Styling

Tapestry, Inc.; Oakbrook (SC); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a luxury fashion house seeking a Sales Associate to serve as a front‑line ambassador. You will deliver a personalized shopping experience, meet sales goals, and support store operations. The role blends luxury service, omni‑channel selling, and teamwork to drive loyalty and revenue.

Requirements include 1+ year in luxury retail, POS experience, strong English, and comfort with social media/sales tools. Flexible schedule and physical tasks are part of the job.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop).
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Luxury retail

Sales experience

POS operation

English proficiency

Clienteling

Live-stream/video demos

Tools

Mobile POS

iPad/Laptop

Job description

Coach is a luxury fashion house seeking a Sales Associate to serve as a front‑line ambassador. You will deliver a personalized shopping experience, meet sales goals, and support store operations. The role blends luxury service, omni‑channel selling, and teamwork to drive loyalty and revenue.

Requirements include 1+ year in luxury retail, POS experience, strong English, and comfort with social media/sales tools. Flexible schedule and physical tasks are part of the job.