Luxury Sales Associate — Clienteling & Styling

Coach; New York (NY); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in New York City is seeking a Sales Associate to deliver elevated, personalized shopping experiences and meet store sales goals. You will blend luxury retail service with omni-channel selling and team collaboration to strengthen brand loyalty and revenue.

Responsibilities include building client relationships, leveraging POS and social selling, and achieving individual and team KPIs while supporting daily store operations.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative environment and support brand initiatives, training, and inclusion activities.

Skills

Sales experience

Luxury retail

English proficiency

Social media savvy

Clienteling

Tools

POS System

iPad

Walkie-Talkie

Job description

Coach in New York City is seeking a Sales Associate to deliver elevated, personalized shopping experiences and meet store sales goals. You will blend luxury retail service with omni-channel selling and team collaboration to strengthen brand loyalty and revenue.

Responsibilities include building client relationships, leveraging POS and social selling, and achieving individual and team KPIs while supporting daily store operations.