Luxury Retail Sales Associate | Personal Styling & Clienteling

Tapestry (Coach/Kate Spade); Village of Lake Grove (NY); On-site; USD 22,000 - 33,000; Full time

Job summary

Coach is seeking a Sales Associate in New York to deliver an elevated, personalized shopping experience and support daily store operations.

This role blends luxury retail service, omni‑channel selling, clienteling, and teamwork to drive brand loyalty and revenue.

The ideal candidate has 1+ year luxury retail sales, strong English, POS experience, and comfort with social media and live video demos. Flexible schedule including nights and weekends is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Knowledge of fashion trends and competitors
• Strong English proficiency

Responsibilities

• Represent Coach as brand ambassador, adhering to style and service standards.
• Build lasting client relationships through styling, product knowledge and fashion advice.
• Drive sales through cross-selling, upselling and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor and assist teammates as needed.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Foster a collaborative environment and participate in brand initiatives.

Skills

Sales experience

Fashion knowledge

Clienteling

Tools

POS operations

Mobile POS

iPad/laptop use

Job description

Coach is seeking a Sales Associate in New York to deliver an elevated, personalized shopping experience and support daily store operations.

This role blends luxury retail service, omni‑channel selling, clienteling, and teamwork to drive brand loyalty and revenue.

The ideal candidate has 1+ year luxury retail sales, strong English, POS experience, and comfort with social media and live video demos. Flexible schedule including nights and weekends is required.