Luxury Sales Associate - Clienteling & Style Expert

Coach; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity/maternity leave

Commuter Benefits

Job summary

Coach is seeking a Sales Associate in Houston to deliver an elevated, personalized shopping experience across luxury retail and omni‑channel channels. You will meet personal and store sales goals, support daily operations, and build lasting client relationships.

This role blends luxury service with data-driven selling and team collaboration to drive brand loyalty and revenue. Schedule includes flexible shifts, including nights and weekends, with physical tasks like lifting up to 25 lbs and

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.

Skills

Sales experience

Fashion trend knowledge

POS operation

Ipad/Laptop proficiency

Walkie-talkie use

English proficiency

Luxury retail

Live-stream shopping

Clienteling

Data acquisition

Tools

POS system

Job description

Coach is seeking a Sales Associate in Houston to deliver an elevated, personalized shopping experience across luxury retail and omni‑channel channels. You will meet personal and store sales goals, support daily operations, and build lasting client relationships.

This role blends luxury service with data-driven selling and team collaboration to drive brand loyalty and revenue. Schedule includes flexible shifts, including nights and weekends, with physical tasks like lifting up to 25 lbs and