Luxury Sales Associate – Clienteling & Omnichannel

Tapestry, Inc.; Concord (NC); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

This role blends luxury retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue. You will develop client relationships, use mobile POS, and participate in training programs.

Qualifications

• 1+ years of sales experience, preferably in luxury retail.
• Experience with POS operation and basic computer tools (iPad/laptop).
• Strong English proficiency.
• Luxury retail background; social media or live-stream shopping exposure is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador and adhere to style and service standards.
• Build lasting client relationships through styling and fashion advice.
• Drive sales through cross-selling and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms.
• Develop and execute personal sales plans to meet KPIs.
• Source new customers and follow up to close sales.
• Maintain high energy on the floor and manage multiple customers.

Skills

Sales experience

POS operation

English proficiency

Luxury retail

Social media savvy

Job description

Coach is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

This role blends luxury retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue. You will develop client relationships, use mobile POS, and participate in training programs.