Luxury Retail Sales Associate — Clienteling & Omnichannel

Tapestry (Coach/Kate Spade); Columbia (SC); On-site; USD 26,000 - 38,000; Full time

Job summary

Coach is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience and meet personal and store sales goals. You will support daily store operations, blend luxury retail service with omni-channel selling, and contribute to team collaboration to drive brand loyalty and revenue.

The role requires at least 1 year of luxury retail sales experience, strong English proficiency, and familiarity with POS systems and social media tools.

Qualifications

• 1+ years of sales experience in luxury retail.
• Experience with POS operation and basic computer skills (iPad/laptop).
• Strong English proficiency.
• Luxury retail background with social media savvy.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.

Skills

Sales experience

Fashion trends

English proficiency

Clienteling

Live video shopping

Tools

POS operation

iPad proficiency

Mobile POS

Price sheets reading

Job description

Coach is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience and meet personal and store sales goals. You will support daily store operations, blend luxury retail service with omni-channel selling, and contribute to team collaboration to drive brand loyalty and revenue.

The role requires at least 1 year of luxury retail sales experience, strong English proficiency, and familiarity with POS systems and social media tools.