Luxury Sales Ambassador: Clienteling & Style Leadership

Ralph Lauren Corporation; Thornton (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Ralph Lauren Corporation seeks Sales Ambassadors to deliver exceptional customer service, showcase detailed product knowledge, and offer personalized styling across premium lifestyle products. You will build personal business through wardrobing, outreach, and digital clienteling tools, while supporting monthly, quarterly, and yearly sales goals with the team.

Ideal candidates excel in relationship building, adapt to remote or in-person experiences, and actively participate in store initiatives

Qualifications

• Deliver exceptional customer service with product knowledge and personalized styling.
• Build personal business through wardrobing, outreach, and digital clienteling tools.
• Support sales plans monthly, quarterly, and yearly with team collaboration.
• Coach Brand Ambassadors on customer-centric behaviors and relationships.
• Develop genuine connections and tailor recommendations to preferences.
• Meet or exceed KPIs (SPH, data capture) using key tools.
• Adapt product presentation for remote and in-person customers.
• Use CRM tools like Polo Connect for client data and initiatives.
• Participate in store initiatives and community outreach.
• Maintain RL experience as a priority and support a positive environment.
• Provide feedback to management on opportunities.
• Maintain store visuals per guidelines and standards.
• Collaborate with colleagues and promote core values.
• Assist in team training and company initiatives.
• Help sourcing talent and networking for top hires.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through wardrobing, outreach and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting team in achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Provide guidance and help coach Brand Ambassadors to deliver customer centric behaviors and relationship building skills to contribute to overall team success.
• Develops genuine connections with customers while advising customers while aligning product recommendations that align with their preferences.
• Understand sales goals and objectives and consistently meets or exceeds individual Key Performance Indicators (SPH, data capture) and utilizes key tools and resources to effectively drive performance.
• Understand how to adapt and showcase product differently based on if a customer is remote or in-person, showing flexibility based on customer needs.
• Customer Relationship Management (CRM): Utilizing tools like Polo connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participates in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on category opportunities or needs.
• Maintains store visual standards and uses visual techniques and company guidelines to maintain.
• Supports a professional and positive work environment, champions company core values and upholds company policies, collaborates with colleagues, and contributes to a cohesive and inclusive team environment.
• Supports and participates in team training and company initiatives to execute business results.
• Supports the store and team in finding top talent by engaging in networking and sourcing talent.

Skills

Customer service

Sales

Communication

Relationship building

Digital tools

Tools

Polo Connect

POS/Register

Job description

Ralph Lauren Corporation seeks Sales Ambassadors to deliver exceptional customer service, showcase detailed product knowledge, and offer personalized styling across premium lifestyle products. You will build personal business through wardrobing, outreach, and digital clienteling tools, while supporting monthly, quarterly, and yearly sales goals with the team.

Ideal candidates excel in relationship building, adapt to remote or in-person experiences, and actively participate in store initiatives