Luxury Retail Team Leader — Mentor & VIP Experience

Loewe; Costa Mesa (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Employee discount

Retirement plan (401k)

Bonus structure

Job summary

Loewe is seeking a Team Leader to join its South Coast Plaza team. This role mentors the Client Advisor team, develops a strong personal client business, and partners with the Store Manager to achieve key sales and service goals for a luxury brand.

The ideal candidate has 5+ years in retail, 2+ years in a supervisory role, and excellent communication and organizational skills, with flexibility to work evenings, weekends and holidays.

Qualifications

• 5+ years’ experience in retail environment.
• 2+ years’ experience in a supervisor/department manager role.
• Proven experience driving positive customer interactions.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Responsibilities

• Adhere to all company policies and procedures.
• Assist Store Manager with day-to-day management of sales team.
• Act as Manager on Duty in absence of Store Manager and/or Store Operations Manager.
• Lead by example on sales floor and mentor staff on standard processes.
• Keyholder, opening and closing responsibilities.
• Ensure sales team is enhancing their down time as well as completing tasks to LOEWE standards.
• Weekly meetings with Client Advisor team to understand their current monthly/yearly sales projections, providing mentorship on how to increase sales penetration.
• Confident in leading executives, VIPs, VICs through the store, speaking about artwork, collections, and company business as a whole.
• Partner with BOH team to ensure all consignments are checked, packed, sent, and returned in a timely and organized manner.
• Understand and complete all paperwork and procedures related to consignments, distance orders, stylist agreements etc.
• Meets individual and store sales goals bringing strong personal business to LOEWE Rodeo Drive, leading the sales team by example by achieving monthly sales targets.
• Support the Store Management deploying training to all Client Advisors.

Skills

Retail leadership

Customer service

Communication

Organization

Flexibility

Job description

Loewe is seeking a Team Leader to join its South Coast Plaza team. This role mentors the Client Advisor team, develops a strong personal client business, and partners with the Store Manager to achieve key sales and service goals for a luxury brand.

The ideal candidate has 5+ years in retail, 2+ years in a supervisory role, and excellent communication and organizational skills, with flexibility to work evenings, weekends and holidays.