Client Advisor

Loewe

Costa Mesa (CA)

On-site

USD 33,062 - 37,195

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement plan with employer contribution

Job summary

A luxury fashion company in Costa Mesa is seeking a Client Advisor to build relationships within the luxury market and surpass sales goals. Responsibilities include providing exceptional customer service, utilizing CRM tools, and maintaining client relations. Ideal candidates possess over three years of luxury sales experience and exceptional communication skills. The position offers hourly pay between $24-$27 and a comprehensive benefits package, ensuring inclusivity and diversity within the team.

Qualifications

Over three years of luxury fashion sales experience in retail.
Proven history of exceeding targets while building relationships.
Ability to manage multiple tasks simultaneously.

Responsibilities

Meet or surpass sales objectives contributing to business growth.
Provide outstanding, personalized customer service.
Utilize CRM tools to gather customer data for engagement.

Skills

Luxury fashion sales experience

Exceptional communication skills

Strong organizational skills

Team-oriented mindset

Adaptability to customer needs

Job description

Join to apply for the Client Advisor role at Loewe

This range is provided by Loewe. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $27.00/hr

Talent Acquisition Specialist, Retail & Campus Engagement

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.

Loewe is currently seeking a Client Advisor to join its South Coast Plaza location. In this role, you will be responsible for building the client relationships within the luxury market, while achieving goals through our company values.

Key Responsibilities & Tasks:

Continuously meet or surpass monthly and yearly sales objectives, contributing to business growth and development.
Surpass client expectations by providing an outstanding, personalized customer service, founded on enduring and meaningful relationships. Showcase deep knowledge of LOEWE’s products and the brand’s history and heritage.
Exceed individual Key Performance Indicator (KPI) targets by delivering top-tier customer service.
Utilize CRM tools effectively to gather valuable customer data for personalized client engagement and future opportunities.
Foster a culture of collaboration and open communication with colleagues to enhance the working experience and maintain a positive workplace environment.
Ensure both the sales floor and stockroom are well‑organized per company policy.
Contribute to the visual presentation of products, adhering to LOEWE’s standards.
Uphold LOEWE’s image standards and guidelines.
Adhere to all company policies and procedures.
Record all pertinent customer information accurately in the database.
Actively promote store events via email, phone, and personalized notes.
Maintain an accurate and organized client book, initiating regular client contact and providing prompt follow‑up on all sales, events, or client inquiries.
Consistently address any client‑related issues, including shipping and alterations.
Play a role in general housekeeping and store image upkeep.
Support shipping and receiving and inventory control as requested.

Key Qualifications & Skills:

Possess over three years of luxury fashion sales experience within a retail environment.
Demonstrate a proven history of exceeding both individual and store targets while building enduring relationships with customers and colleagues.
Exhibit exceptional communication skills, both verbally and in writing, along with the ability to manage multiple tasks simultaneously.
Display strong organizational skills and follow‑through.
Embrace a team‑oriented mindset with a strong desire to collaborate effectively.
Thrive in a dynamic and fast‑paced work environment.
Show high adaptability and catering to different customer needs.
Be open to working a flexible schedule, including evenings, weekends, and holidays, based on business demands.
Foreign language knowledge a plus but not required.

Employee benefits:

The compensation for this position ranges from $24- $27 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including medical, dental, vision, short and long‑term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

Seniority level