Luxury Retail Team Leader: Elevate VIP Client Experience

Loewe; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k

Job summary

LOEWE is seeking a Team Leader to join its Las Vegas Crystals team. This role will assist in the day-to-day management and mentoring of our Client Advisors as well as develop and maintain a strong personal client business, ensuring an elevated experience for new as well as existing clients.

The Sales Supervisor will partner with the Store Manager to ensure key results, both quantitative and qualitative, are being met by the Client Advisors.

Qualifications

• 5+ years’ experience in retail environment.
• 2+ years’ experience in a supervisor/department manager role.
• Proven experience driving positive customer interactions.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Responsibilities

• Adhere to all company policies and procedures.
• Assist Store Manager with day-to-day management of sales team.
• Act as Manager on Duty in absence of Store Manager and/or Store Operations Manager.
• Lead by example on sales floor and mentor staff on standard processes.
• Keyholder, opening and closing responsibilities.
• Ensure sales team is enhancing their down time as well as completing tasks to LOEWE standards.
• Weekly meetings with Client Advisor team to understand their current monthly/yearly sales projections, providing mentorship on how to increase sales penetration.
• Confident in leading executives, VIPs, VIC’s through the store, speaking about artwork, collections, and company business as a whole.
• Partner with BOH team to ensure all consignments are accurately checked, packed, sent, and returned in a timely and organized manner.
• Understand and complete all paperwork and procedures related to consignments, distance orders, stylist agreements etc.
• Meets individual and store sales goals bringing strong personal business to LOEWE Las Vegas Crystals, leading the sales team by example by achieving monthly sales targets.
• Support the Store Management deploying training to all Client Advisors.

Job description

LOEWE is seeking a Team Leader to join its Las Vegas Crystals team. This role will assist in the day-to-day management and mentoring of our Client Advisors as well as develop and maintain a strong personal client business, ensuring an elevated experience for new as well as existing clients.

The Sales Supervisor will partner with the Store Manager to ensure key results, both quantitative and qualitative, are being met by the Client Advisors.