Team Leader - South Coast Plaza

Loewe; Costa Mesa (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Employee discount

Retirement plan (401k)

Bonus structure

Job summary

Loewe is seeking a Team Leader to join its South Coast Plaza team. This role mentors the Client Advisor team, develops a strong personal client business, and partners with the Store Manager to achieve key sales and service goals for a luxury brand.

The ideal candidate has 5+ years in retail, 2+ years in a supervisory role, and excellent communication and organizational skills, with flexibility to work evenings, weekends and holidays.

Qualifications

• 5+ years’ experience in retail environment.
• 2+ years’ experience in a supervisor/department manager role.
• Proven experience driving positive customer interactions.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Responsibilities

• Adhere to all company policies and procedures.
• Assist Store Manager with day-to-day management of sales team.
• Act as Manager on Duty in absence of Store Manager and/or Store Operations Manager.
• Lead by example on sales floor and mentor staff on standard processes.
• Keyholder, opening and closing responsibilities.
• Ensure sales team is enhancing their down time as well as completing tasks to LOEWE standards.
• Weekly meetings with Client Advisor team to understand their current monthly/yearly sales projections, providing mentorship on how to increase sales penetration.
• Confident in leading executives, VIPs, VICs through the store, speaking about artwork, collections, and company business as a whole.
• Partner with BOH team to ensure all consignments are checked, packed, sent, and returned in a timely and organized manner.
• Understand and complete all paperwork and procedures related to consignments, distance orders, stylist agreements etc.
• Meets individual and store sales goals bringing strong personal business to LOEWE Rodeo Drive, leading the sales team by example by achieving monthly sales targets.
• Support the Store Management deploying training to all Client Advisors.

Skills

Retail leadership

Customer service

Communication

Organization

Flexibility

Job description

LOEWE is currently seeking a Team Leader to join its South Coast Plaza team. This role will assist in the day-to-day management and mentoring of our team of Client Advisors as well as develop and maintain a strong personal client business, ensuring an elevated experience for new as well as existing clients. The Sales Supervisor will partner with the Store Manager to ensure key results, both quantitative and qualitative, are being met by the Client Advisors.

Key Responsibilities & Tasks:

• Adhere to all company policies and procedures
• Assist Store Manager with day-to-day management of sales team
• Act as Manager on Duty in absence of Store Manager and/or Store Operations Manager
• Lead by example on sales floor and mentor staff on standard processes
• Keyholder, opening and closing responsibilities
• Ensure sales team is enhancing their down time as well as completing tasks to LOEWE standards
• Making sure the store’s VM is up to standards in partnership with Store Director and Store Operations Manager
• Weekly meetings with Client Advisor team to understand their current monthly/yearly sales projections, providing mentorship on how to increase sales penetration
• Comfortable and confident in conflict resolution, both internal and external
• Able to assist sales team’s clients if it is necessary
• Confident in leading executives, VIPs, VIC’s through the store, speaking about artwork, collections, and company business as a whole
• Partner with BOH team to ensure all consignments are accurately checked, packed, sent, and returned in a timely and organized manner. Additionally, confirm sales team is supporting the BOH team with general organization and stock control
• Understand and complete all paperwork and procedures related to consignments, distance orders, stylist agreements etc.
• Meets individual and store sales goals bringing strong personal business to LOEWE Rodeo Drive, leading the sales team by example by achieving monthly sales targets
• Support the Store Management deploying training to all Client Advisors

Qualifications & Skills:

• 5+ years’ experience in retail environment
• 2+ years’ experience in a supervisor/department manager role
• Proven experience driving positive customer interactions
• Strong verbal and written communication skills
• Excellent organizational skills
• Flexibility to work a retail schedule including evenings, weekends, and holidays

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Employee benefits:

The compensation for this position ranges from $28-$32 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.