Luxury Retail Team Leader - Client Advisor Mentor

LVMH Group; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Employee contribution

Job summary

LOEWE Los Vegas Crystals is seeking a Team Leader to support day-to-day management of the Client Advisors and to develop a strong personal client business, delivering an elevated experience for new and existing clients. The Sales Supervisor will partner with the Store Manager to ensure key results are met in both quantitative and qualitative terms.

Ideal candidates bring 5+ years in retail, 2+ years in supervisory roles, and proven skills in leadership, communication, and customer engagement.

Qualifications

• 5+ years of experience in a retail environment.
• 2+ years of experience in a supervisor/department manager role.
• Proven experience driving positive customer interactions.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Responsibilities

• Adhere to all company policies and procedures
• Assist Store Manager with day-to-day management of sales team
• Act as Manager on Duty in absence of Store Manager and/or Store Operations Manager
• Lead by example on sales floor and mentor staff on standard processes
• Keyholder, opening and closing responsibilities
• Ensure sales team is enhancing their down time as well as completing tasks to LOEWE standards
• Making sure the store’s VM is up to standards in partnership with Store Director and Store Operations Manager
• Weekly meetings with Client Advisor team to understand their current monthly/yearly sales projections, providing mentorship on how to increase sales penetration
• Confident in conflict resolution, both internal and external
• Able to assist sales team’s clients if it is necessary
• Confident in leading executives, VIPs, VIC’s through the store, speaking about artwork, collections, and company business as a whole
• Partner with BOH team to ensure all consignments are accurately checked, packed, sent, and returned in a timely and organized manner. Additionally, confirm sales team is supporting the BOH team with general organization and stock control
• Understand and complete all paperwork and procedures related to consignments, distance orders, stylist agreements etc.
• Meets individual and store sales goals bringing strong personal business to LOEWE Las Vegas Crystals, leading the sales team by example by achieving monthly sales targets
• Support the Store Management deploying training to all Client Advisors

Skills

Retail experience

Supervisory experience

Customer interactions

Communication skills

Organizational skills

Flexible schedule

Job description

LOEWE Los Vegas Crystals is seeking a Team Leader to support day-to-day management of the Client Advisors and to develop a strong personal client business, delivering an elevated experience for new and existing clients. The Sales Supervisor will partner with the Store Manager to ensure key results are met in both quantitative and qualitative terms.

Ideal candidates bring 5+ years in retail, 2+ years in supervisory roles, and proven skills in leadership, communication, and customer engagement.