Team Manager - South Coast Plaza

Brobston Group LLC; Los Angeles (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Brobston Group LLC is seeking a Team Manager to lead the in-store sales team at a premium luxury location in Los Angeles. You will mentor staff, elevate client experiences, and partner with the Store Manager to drive sales performance and maintain brand standards in a fast-paced retail setting.

The role emphasizes clienteling, coaching, and operational excellence to deliver exceptional luxury service and strong business results.

Qualifications

• Proven people leadership experience in retail.
• Commercially minded with understanding of luxury and local market.
• Passion for exceptional customer service and exceeding client expectations.
• Agile and adaptable in a dynamic, fast-paced environment.

Responsibilities

• Lead, coach and develop the store team to achieve sales and service goals.
• Drive client acquisition and retention through clienteling and relationship-building.
• Support selling and floor management, visual merchandising and product performance.
• Create and deliver action plans to boost business through training and team animation.
• Oversee store operations to ensure the highest level of client experience.

Skills

People leadership

Coaching

Clienteling

Customer service

Retail experience

Adaptability

Job description

Summary

The Team Manager leads and mentors the in-store sales team at South Coast Plaza, acting as an ambassador for the brand. You will drive sales performance, cultivate client relationships, and ensure the delivery of exceptional luxury client experiences. The role partners with the Store Manager to own business results and operational standards in a fast-paced retail environment.

Responsibilities

• Lead, coach and develop the store team to achieve sales and service goals.
• Drive client acquisition and retention through clienteling and relationship-building.
• Support selling and floor management, visual merchandising and product performance.
• Create and deliver action plans to boost business through training and team animation.
• Oversee store operations to ensure the highest level of client experience.

Requirements

• Commercially minded with an understanding of the luxury and local market.
• Proven people leadership experience in retail with strong coaching skills.
• Passion for exceptional customer service and ability to exceed client expectations.
• Agile and adaptable, able to thrive in a dynamic, fast-paced environment.