Luxury Retail Team Leader: Elevate Client Experience

Celine; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

CELINE in Miami is seeking a dynamic Team Manager to lead client services, operations and staff development in a luxury retail environment. You will drive sales goals, coach a high-performing team, manage relationships with clients, and ensure superior standards across merchandising, training, and store processes in a fast-paced setting.

Excellent communication, people leadership and organizational skills are essential, as is the ability to work flexible hours including weekends and holidays.

Qualifications

• Minimum of 6 years in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
• Computer literate; learn and use various software packages.
• Candidates with client books strongly preferred.
• Desire to work retail, with a focus on management.
• Passion for luxury product with an appreciation for design.
• Action oriented, result driven.

Responsibilities

• Meet sales goals set forth by the Regional Director of Stores.
• Lead and empower sales team to provide high quality client service in order to achieve maximum sales results.
• Coordinate the use of all client relationship resources to provide personal assistance to clients.
• Manage the level of floor supervision to improve sales results.
• Develop events/incentives that will continue to grow client base.

Skills

Team leadership

Customer service

Communication skills

Sales leadership

Staff development

Tools

POS systems

Inventory management software

MS Office

Job description

CELINE in Miami is seeking a dynamic Team Manager to lead client services, operations and staff development in a luxury retail environment. You will drive sales goals, coach a high-performing team, manage relationships with clients, and ensure superior standards across merchandising, training, and store processes in a fast-paced setting.

Excellent communication, people leadership and organizational skills are essential, as is the ability to work flexible hours including weekends and holidays.