Luxury Retail Team Lead: Elevate Client Experience & Sales

Celine; Northern (KY); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Employee discount

Job summary

CELINE, a premier luxury house, seeks a Team Manager to lead Client Advisors and drive sales excellence in a high-end retail environment in the United States. You will coach staff, manage operations, and ensure top-tier client service, while aligning with corporate standards and events.

With 6+ years in luxury or premium retail, you will inspire teams, optimize KPI performance, recruit and onboard talent, and partner with store leadership to deliver exceptional client experiences and sustained

Qualifications

• Minimum of 6 years in retail management or luxury retail operations.
• Proficient with POS and inventory systems.
• Strong communication and coaching skills.
• Experience leading client-focused teams in premium environments.

Responsibilities

• Meet and exceed sales goals set by leadership.
• Lead and empower the sales team to deliver exceptional client service.
• Coordinate client-relations resources to support personal assistance.
• Manage floor supervision to optimize sales results.
• Develop events and incentives to grow the local client base.

Skills

Team leadership

Customer service

Sales coaching

POS systems

Operational excellence

Job description

CELINE, a premier luxury house, seeks a Team Manager to lead Client Advisors and drive sales excellence in a high-end retail environment in the United States. You will coach staff, manage operations, and ensure top-tier client service, while aligning with corporate standards and events.

With 6+ years in luxury or premium retail, you will inspire teams, optimize KPI performance, recruit and onboard talent, and partner with store leadership to deliver exceptional client experiences and sustained