Team Manager - Miami Design District

Brobston Group; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

CELINE in Miami seeks an experienced Team Manager to oversee staff, merchandise, and client experience, driving sales objectives while upholding luxury standards.

You will lead Client Advisors, coach teams, recruit and onboard new hires, coordinate with NY and Paris corporate offices, and maintain exceptional service and store operations.

The role requires minimum of 6 years in retail, preferably luxury, with excellent communication and people skills.

Qualifications

• Minimum of 6 years of experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
• Computer literate; learn and use various software packages.
• Strong interpersonal and communication skills; client-focused within luxury retail.

Responsibilities

• Lead a team of Client Advisors and coach staff through goal setting and regular meetings.
• Drive KPI achievement and commercial success through coaching and performance management.
• Recruit, onboard, and develop team members while ensuring adherence to company policies.
• Oversee operations, merchandising standards, and the overall client experience.
• Coordinate with corporate offices (NY and Paris) to align store initiatives.

Skills

Team leadership

Staff coaching

Client service

Retail operations

KPI management

Communication skills

Tools

Software packages

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

The Team Manager is responsible for the overall management of staff, merchandise, and client experience. The Team Manager will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.

People Management:

• Manage a team of Client Advisors; develop and coach staff through goal setting and regular individual and team meetings
• Consistently build a growth environment through daily coaching’s, weekly pulse checks, monthly reviews and our internal objectives platform (RISE)
• Ensure that direct reports have a strategic and effective mindset that is focused on commercial success, reflected through consistent KPI achievement
• Involvement in team’s succession planning by training and developing support personnel to the best of their abilities
• Recruitment of candidates for all levels within the team with qualifications that meet company standards
• Supervise team and implement company policies while adhering to accurate procedure regarding disciplinary action
• Onboard new hires, train, and develop the team to provide exceptional client service, drive sales and usage of systems/processes
• Identify individual and team training needs - create and implement regular training to be followed up with a written report to Training Manager and Store Manager
• Exhibit strong interpersonal skills in taking care of staff, peers, supervisors and the NY and Paris corporate office

KEYS FOR SUCCESS

Experience:

Position requires minimum of 6 years of experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.

Computer literate; learn and use various software packages

Competencies:

Candidates with client books strongly preferred

Desire to work retail, with a focus on management

Passion for luxury product with an appreciation for design

Action oriented, result driven

Proficiency in meditating and resolving issues or concerns that may arise

Strong oral and written communication skills

Customer service oriented

Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.