Client Experience & Store Team Leader

LVMH Group; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Tiffany & Co is building a pipeline of Team Manager candidates for future leadership needs. The Team Manager will support the Director in leading, developing, and supporting the sales, operations and security teams to meet commercial targets and elevate the Tiffany store experience.

You will assume oversight when the Director is not present and act as a mentor, coach, and Guest Experience Manager to ensure unsurpassed client service.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience.
• Proven track record in sales generation and meeting commercial results.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships with brand penetration.

Responsibilities

• Effectively coach, guide and support the sales and/or operations to meet targets.
• Lead the team to deliver extraordinary client experiences and partner with the Store Director.
• Demonstrate Tiffany Values; mentor and coach team members as a guest experience manager.
• Deepen client relationships to achieve sales targets and KPIs.
• Manage and motivate team to exceed store commercial targets.
• Drive client development activities among team members.

Skills

Team leadership

Coaching & development

Client experience

Sales generation

Operational excellence

People management

Microsoft Office

POS systems

Tools

Microsoft Office

Word

Excel

Outlook

Visio

Power Point

Client tracking systems

POS system

Job description

Tiffany & Co is building a pipeline of Team Manager candidates for future leadership needs. The Team Manager will support the Director in leading, developing, and supporting the sales, operations and security teams to meet commercial targets and elevate the Tiffany store experience.

You will assume oversight when the Director is not present and act as a mentor, coach, and Guest Experience Manager to ensure unsurpassed client service.