Luxury Retail Team Lead – Madison Ave Boutique

360 Talent London Ltd.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

360 Talent London Ltd. partners with a prestigious global luxury fashion house to identify a dynamic Team Manager for its Madison Avenue boutique.

You will lead a high-performing team of Client Advisors, driving sales, client engagement, and commercial growth in a flagship New York City store. The role emphasizes cultivating relationships with VIC and high-net-worth clientele, owning core KPIs, and partnering with boutique leadership to deliver an exceptional client experience.

Qualifications

• 3+ years of leadership experience in luxury fashion retail.
• Proven ability to drive sales and develop top-performing teams.
• Strong expertise in VIC clienteling, relationship management and client retention.

Responsibilities

• Inspire, coach, and develop a high-performing team of luxury Client Advisors.
• Drive sales performance, client engagement, and commercial growth.
• Cultivate relationships with VIC and high-net-worth clientele.
• Take ownership of key business KPIs and identify opportunities to elevate performance.
• Partner with boutique leadership to deliver an exceptional client experience.

Skills

Leadership experience

Luxury retail sales

VIC clienteling & relationship mgmt

Job description

360 Talent London Ltd. partners with a prestigious global luxury fashion house to identify a dynamic Team Manager for its Madison Avenue boutique.

You will lead a high-performing team of Client Advisors, driving sales, client engagement, and commercial growth in a flagship New York City store. The role emphasizes cultivating relationships with VIC and high-net-worth clientele, owning core KPIs, and partnering with boutique leadership to deliver an exceptional client experience.