Luxury Boutique Lead: VIP Client Experience

Richemont; New York (NY); Presencial; USD 100.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days off

Descripción de la vacante

Richemont Americas seeks an Assistant Boutique Director for the new Madison Avenue Flagship. You will drive sales floor performance, elevate client journeys, and manage a high-performing team of Client Advisors and specialists, including Made-to-Measure, Barber, and Humidor experiences.

This role embodies luxury, client centricity, and exceptional service. Reporting to the Boutique Director, you will lead client relationships with discerning gentlemen, orchestrate VIP appointments, and ensure

Formación

• Progressive retail experience with a sales management or senior clientelling role in luxury retail.
• Track record of achieving and exceeding sales targets in a high-end environment.
• Exceptional leadership with ability to recruit, train, and manage a diverse team.
• Strong communication, interpersonal and presentation skills for engaging discerning clients.
• Flexibility to work evenings, weekends, and holidays as required.

Responsabilidades

• Drive and achieve ambitious sales targets and KPIs for the sales floor.
• Lead by example on the sales floor, engaging with clients and inspiring the team.
• Monitor performance, analyze trends, and optimize conversion and profitability.
• Ensure premium visual merchandising and store presentation standards.
• Oversee VIP client appointments and elevated clienteling programs.
• Provide coaching, performance feedback, and career development for team.
• Collaborate with Boutique Director to align strategies and operations.

Conocimientos

Retail management

Luxury retail

Clientelling

Team leadership

Sales targets

Educación

Bachelor's degree in Business Administration/Marketing/Retail Management

Descripción del empleo

Richemont Americas seeks an Assistant Boutique Director for the new Madison Avenue Flagship. You will drive sales floor performance, elevate client journeys, and manage a high-performing team of Client Advisors and specialists, including Made-to-Measure, Barber, and Humidor experiences.

This role embodies luxury, client centricity, and exceptional service. Reporting to the Boutique Director, you will lead client relationships with discerning gentlemen, orchestrate VIP appointments, and ensure