Luxury Store Manager

Dweet; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Dweet is seeking an experienced Store Manager for its Madison Avenue boutique in New York. The role combines commercial leadership, team development, and hands-on boutique management to deliver exceptional client service and sales results.

The ideal candidate has luxury retail experience, a passion for design, and a proven ability to build lasting client relationships while driving performance. This full-time role requires weekend availability and a hands-on leadership style.

Qualifications

• Track record of achieving sales goals and building teams.
• Strong client relationships and CRM-driven outreach.
• Commercial awareness and ability to read sales data to act.

Responsibilities

• Lead boutique performance, hit sales targets, monitor conversion and AOV.
• Deliver warm, personalized client experience reflecting brand standards.
• Develop client outreach to drive repeat business and loyalty.
• Build relationships with private clients and designers.
• Lead by example on the sales floor with product knowledge.
• Oversee inquiries, special orders, and after-sales service.
• Recruit, onboard, coach, and develop retail team.
• Set goals and provide feedback on sales, service, and ops.
• Foster accountability, professionalism, and hospitality.
• Manage scheduling and floor coverage.

Skills

Client relationships

CRM tools

Sales analysis

Communication

Organizational skills

Leadership

Attention to detail

Design appreciation

POS systems

Inventory management

Weekend availability

Tools

CRM tools

Point-of-sale (POS)

Inventory systems

Job description

This luxury home décor brand is seeking an experienced Store Manager to lead its New York boutique on Madison Avenue. With a focus on craftsmanship, thoughtful design, and exceptional client service, the brand offers an elevated retail experience for clients with an appreciation for beautiful objects and interiors.

This role combines commercial leadership, team development, and hands‑on boutique management. The ideal candidate brings a strong background in luxury retail, a passion for design, and the ability to build lasting client relationships while delivering sales results.

KEY RESPONSIBILITIES

Sales and Client Experience

• Lead the boutique’s performance, achieving sales targets and monitoring conversion, average transaction value, and units per transaction.
• Deliver a warm, personalized client experience that reflects the brand’s service standards.
• Develop client outreach strategies to drive repeat business, appointments, and long‑term loyalty.
• Build relationships with private clients, interior designers, and the local design community.
• Lead by example on the sales floor, sharing product knowledge and communicating the value of materials, design, and craftsmanship.
• Oversee client inquiries, special orders, and after‑sales service with care and attention to detail.
• Recruit, onboard, coach, and develop a high‑performing retail team.
• Set clear goals and provide regular feedback on sales performance, service, and operational standards.
• Foster a collaborative team culture built on accountability, professionalism, and hospitality.
• Manage scheduling and floor coverage to support business needs and service quality.

Boutique Operations and Presentation

• Oversee daily store operations, including opening and closing procedures, cash handling, inventory management, and loss prevention.
• Maintain accurate stock records and coordinate deliveries, transfers, replenishment, and inventory counts.
• Uphold visual merchandising standards, ensuring thoughtful product presentation and an immaculate boutique environment.
• Manage controllable expenses and staffing within agreed budgets.
• Partner with head office on reporting, product feedback, merchandising needs, and local opportunities.
• Support in‑store events and client appointments that strengthen relationships and generate sales.

EXPERIENCE AND QUALIFICATIONS

• A track record of achieving sales goals and developing successful teams.
• Strong client relationship skills and experience using CRM tools to support personalized outreach.
• Commercial awareness and confidence interpreting sales reports to identify opportunities and guide action.
• Excellent communication, organizational, and problem‑solving skills.
• A hands‑on leadership style and exceptional attention to detail.
• An appreciation for design, craftsmanship, and luxury service.
• Proficiency with point‑of‑sale and inventory management systems.
• Availability to work a retail schedule, including weekends, holidays, and occasional events.