Luxury Boutique Lead — VIP Clienteling & Sales

Brobston Group; New York (NY); Presencial; USD 100.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Health savings account

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days off

Descripción de la vacante

Richemont Americas is seeking an Assistant Boutique Director for the Madison Avenue flagship to drive sales performance and elevate the client journey. You will lead a high-performing team of Client Advisors and specialists, delivering world-class service and bespoke experiences for discerning clients.

Reporting to the Boutique Director, you will grow sales, mentor staff, and uphold the Maison’s luxury standards while collaborating across operations to ensure seamless front- and back-of-house

Formación

• Proven progressive retail experience in luxury retail leadership.
• Proven track record of achieving targets in a high-end retail environment.
• Exceptional leadership skills with the ability to recruit, train, motivate, and manage a diverse sales team.
• Deep expertise in luxury clientelling, relationship building, and delivering personalized customer experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by a dynamic luxury retail environment.
• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field is preferred.

Responsabilidades

• Drive and achieve ambitious sales targets and KPIs for the sales floor, ensuring growth and profitability.
• Lead by example on the sales floor, engaging with clients and inspiring the team with exceptional selling skills and ceremony.
• Monitor sales performance, analyze trends, and implement strategies to maximize sales opportunities and conversions.
• Ensure impeccable visual merchandising and store presentation to enhance the client experience and support sales.
• Champion an elevated client-centric service culture and develop advanced clientelling strategies for strong relationships with high-value clients.
• Recruit, onboard, train, and develop a high-performing team of Client Advisors and specialists; provide coaching and performance feedback.
• Collaborate with the Boutique Director to align sales strategies with business objectives and operational efficiency.

Conocimientos

Retail management

Sales targets

Leadership

Clienteling

Educación

Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field

Descripción del empleo

Richemont Americas is seeking an Assistant Boutique Director for the Madison Avenue flagship to drive sales performance and elevate the client journey. You will lead a high-performing team of Client Advisors and specialists, delivering world-class service and bespoke experiences for discerning clients.

Reporting to the Boutique Director, you will grow sales, mentor staff, and uphold the Maison’s luxury standards while collaborating across operations to ensure seamless front- and back-of-house