Luxury Retail Supervisor - Lead & Develop High-Impact Team

Tapestry, Inc.; Dallas (TX); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment and exceptional floor supervision. You will drive store productivity and profitability through team coaching, goal setting, client development, and adherence to brand standards.

The role involves leading by example on service, selling, and operational excellence, with responsibilities spanning opening/closing procedures, POS transactions, and inventory control.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Support recruitment, onboarding, role modeling, and ongoing training.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Skills

Retail management

Customer service

MS Office

Social media

Omni-channel

Communication

English

Tools

Microsoft Office

Job description

Kate Spade New York is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment and exceptional floor supervision. You will drive store productivity and profitability through team coaching, goal setting, client development, and adherence to brand standards.

The role involves leading by example on service, selling, and operational excellence, with responsibilities spanning opening/closing procedures, POS transactions, and inventory control.