Luxury Retail Store Supervisor & Team Leader

Tapestry, Inc.; Cincinnati (OH); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor – Store Leadership to create a customer-first, high-energy sales environment. You will guide the team to meet sales and KPI targets while modeling brand standards and elevating service and operational excellence.

The role emphasizes coaching, recruitment support, and inclusive leadership across store operations, omni-channel selling, and data-driven practices. Base pay ranges with benefits and a strong emphasis on diversity and inclusion.

Qualifications

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency.
• Schedule: Ability to work a flexible schedule—including nights, weekends, peak busy season.
• Ability to lift at least 25 lbs.

Responsibilities

• Sales & KPIs Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Client & Service Excellence Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Leadership & People Development Coach team on goals and performance; support recruitment, onboarding, and ongoing development. Provide feedback to store leadership on individual performance and development needs; advocate for the team; foster an inclusive culture.
• Operational Excellence & Compliance Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility; maintain inventory integrity and organize stockroom.
• Omni-Channel, Digital & Data Drive omni-channel and virtual selling initiatives, including live-stream shopping; promote brand-safe social media engagement and data capture to grow loyalty.

Skills

Retail leadership

Communication skills

Multi-tasking

Customer service

Omni-channel selling

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Supervisor – Store Leadership to create a customer-first, high-energy sales environment. You will guide the team to meet sales and KPI targets while modeling brand standards and elevating service and operational excellence.

The role emphasizes coaching, recruitment support, and inclusive leadership across store operations, omni-channel selling, and data-driven practices. Base pay ranges with benefits and a strong emphasis on diversity and inclusion.