Luxury Retail Supervisor | Lead Team & VIP Service

kate spade new york; Fort Worth (TX); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor in Fort Worth, TX to lead a high-energy, customer-first sales floor. The role focuses on achieving sales and KPI targets, coaching staff, and implementing brand standards on service and operations.

The position emphasizes client development, cross-channel selling, and a inclusive culture. Strong communication and luxury retail experience are valued for success on the shop floor.

Qualifications

• Strong written and verbal communication skills; detail oriented and proactive.
• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Ability to communicate effectively with customers and staff on the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets.
• Build client relationships through proactive outreach and service standards; drive VIP retention.
• Coach team on goals and performance; support recruitment, onboarding and development.
• Perform opening/closing procedures, cash handling, and inventory management.
• Drive omni-channel and live selling initiatives and data-driven selling.

Skills

Communication

Customer service

Leadership

Retail experience

Excel

Team coaching

Tools

Excel

Job description

Kate Spade New York is seeking a Supervisor in Fort Worth, TX to lead a high-energy, customer-first sales floor. The role focuses on achieving sales and KPI targets, coaching staff, and implementing brand standards on service and operations.

The position emphasizes client development, cross-channel selling, and a inclusive culture. Strong communication and luxury retail experience are valued for success on the shop floor.