Luxury Retail Supervisor — Brand & Team Leader

Tapestry, Inc.; Grand Prairie (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor to create a customer-first, high-energy sales environment at our Grand Prairie, TX store. You will lead by example, coach the team, and drive store productivity through selling, client development, and adherence to brand standards.

The role focuses on building client relationships, delivering exceptional service, and elevating in-store and after-sales experiences while championing omni-channel initiatives.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.

Skills

Retail management

Customer service

Team leadership

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Outlook

Job description

Kate Spade New York is seeking a Supervisor to create a customer-first, high-energy sales environment at our Grand Prairie, TX store. You will lead by example, coach the team, and drive store productivity through selling, client development, and adherence to brand standards.

The role focuses on building client relationships, delivering exceptional service, and elevating in-store and after-sales experiences while championing omni-channel initiatives.