Luxury Retail Supervisor: Elevate Service & Sales

Tapestry (Coach/Kate Spade); Auburn Hills (MI); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

kate spade new york seeks a Supervisor to support store leadership in a high-energy, customer-first environment, driving sales and KPI targets. You will lead by example, coach the team, manage opening/closing, and oversee omni-channel initiatives.

With 2+ years in luxury retail management and strong communication, you will foster an inclusive culture, handle POS and inventory tasks, and help grow client relationships and loyalty.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.

Responsabilités

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Accurately process POS transactions and inventory functions to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Connaissances

Retail management

Excel

Word

PowerPoint

Outlook

Communication

Multi-tasking

English proficiency

Clienteling

Social media literacy

Outils

Microsoft Office

Excel

PowerPoint

Outlook

Description du poste

kate spade new york seeks a Supervisor to support store leadership in a high-energy, customer-first environment, driving sales and KPI targets. You will lead by example, coach the team, manage opening/closing, and oversee omni-channel initiatives.

With 2+ years in luxury retail management and strong communication, you will foster an inclusive culture, handle POS and inventory tasks, and help grow client relationships and loyalty.