Luxury Retail Supervisor – Lead Sales & Guest Experience

Tapestry, Inc.; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Kate Spade New York in Las Vegas seeks a Store Supervisor to energize the sales floor, coach the team, and uphold brand standards while driving profitability. You will lead clienteling, handle opening/closing procedures, and promote omni-channel selling to grow loyalty and VIP turnout.

Candidates should have 2+ years in retail leadership, strong English, and proficiency with Microsoft Office. Flexibility with schedule and a passion for luxury retail are essential.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; lead proactive outreach to drive repeat business and VIP retention.
• Model kate spade service behaviors ("host of the party"-meet, greet, create conversations), setting the scene for strong relationships and needs discovery.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Skills

Retail management

Customer service

Communication skills

Omni-channel selling

Brand knowledge

Flexibility

Team leadership

Sales analytics

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York in Las Vegas seeks a Store Supervisor to energize the sales floor, coach the team, and uphold brand standards while driving profitability. You will lead clienteling, handle opening/closing procedures, and promote omni-channel selling to grow loyalty and VIP turnout.

Candidates should have 2+ years in retail leadership, strong English, and proficiency with Microsoft Office. Flexibility with schedule and a passion for luxury retail are essential.