Luxury Retail Supervisor - Lead & Elevate Sales

Tapestry (Coach/Kate Spade); Leesburg (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Kate Spade New York seeks a Supervisor to energize the sales floor, coach a high-performing team, and elevate customer experiences. You will drive sales, develop client relationships, and uphold our brand standards while managing daily store operations and omni-channel initiatives.

Ideal candidates have 2+ years in luxury retail leadership, excellent communication, and proficiency with Microsoft Office; flexibility for a dynamic retail schedule is required.

Qualifications

• 2+ years of retail management or floor leadership experience
• Strong written and verbal communication; detail-oriented
• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• English language proficiency (for US)

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets.
• Build client relationships to drive repeat business and VIP retention.
• Coach team on goals, performance and onboarding; provide feedback to leadership.
• Ensure brand standards, service excellence, and operational procedures.
• Oversee opening/closing procedures, cash handling, and POS transactions.
• Lead omni-channel initiatives and live-stream or virtual selling activities.

Skills

Retail management

Clienteling

Sales optimization

Microsoft Excel

Communication

Team coaching

Tools

POS systems

Inventory management

Job description

Kate Spade New York seeks a Supervisor to energize the sales floor, coach a high-performing team, and elevate customer experiences. You will drive sales, develop client relationships, and uphold our brand standards while managing daily store operations and omni-channel initiatives.

Ideal candidates have 2+ years in luxury retail leadership, excellent communication, and proficiency with Microsoft Office; flexibility for a dynamic retail schedule is required.