Luxury Retail Supervisor – Customer & KPI Leader

Tapestry (Coach/Kate Spade); Gaffney (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Kate Spade New York is seeking a Store Supervisor to support store leadership by delivering a customer-first, high-energy sales environment. You will supervise the floor, drive productivity, coach the team, and ensure adherence to Kate Spade service standards.

Responsibilities include boosting personal and team sales, expanding client relationships, and leading by example in everyday operations and omni-channel initiatives.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.

Responsibilities

• Drive personal sales while leading the team to achieve sales and KPI targets.
• Build client relationships through proactive outreach and service standards; drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.

Skills

Leadership

Communication

Client focus

Team coaching

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Store Supervisor to support store leadership by delivering a customer-first, high-energy sales environment. You will supervise the floor, drive productivity, coach the team, and ensure adherence to Kate Spade service standards.

Responsibilities include boosting personal and team sales, expanding client relationships, and leading by example in everyday operations and omni-channel initiatives.