Luxury Retail Style Advisor & Clienteling Pro

Tapestry (Coach/Kate Spade); Boston (MA); On-site; USD 40,000 - 48,000; Full time

Job summary

Coach is seeking an engaging retail associate in Boston to drive sales through personalized styling and exceptional service. You will build client relationships and leverage product knowledge to recommend items that fit clients’ lifestyles.

Join a fast-paced team, use POS and mobile tools, and participate in training and brand initiatives. Flexible scheduling and a focus on inclusivity are emphasized.

Qualifications

• 1+ years of sales experience in luxury retail or similar environment.
• Strong English proficiency and excellent communication skills.
• Familiarity with social media, live-stream shopping, or video demos preferred.

Responsibilities

• Represent Coach as a brand ambassador and provide high-standard service.
• Build lasting client relationships through styling advice and product knowledge.
• Drive sales through cross-selling, upselling, and personalized recommendations.
• Utilize POS and clienteling tools to capture data and encourage repeat purchases.
• Develop personal sales plans and strive to meet KPIs.
• Source new customers and follow up to close sales.
• Maintain a high-energy sales floor and manage multiple customers.

Skills

Luxury retail experience

English proficiency

Social media savvy

Live-stream / video demos

Tools

POS systems

iPad / Mobile POS

Job description

Coach is seeking an engaging retail associate in Boston to drive sales through personalized styling and exceptional service. You will build client relationships and leverage product knowledge to recommend items that fit clients’ lifestyles.

Join a fast-paced team, use POS and mobile tools, and participate in training and brand initiatives. Flexible scheduling and a focus on inclusivity are emphasized.