Luxury Retail Store Manager – Client & Ops Leader

BoF Careers; Arkansas; On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Quarterly bonus

Medical, dental and vision

Disability insurance

Paid parental leave

7 paid holidays

Vacation up to 120 hours

4 personal days

Community service days

Employee discounts

Retirement plan

Job summary

Moncler is seeking a Store Manager at NorthPark Center to lead boutique performance, client experiences, and team development. You will translate market insights into action, manage operations, and drive KPI-based growth while partnering with regional leadership to deliver luxury service to a diverse clientele.

The ideal candidate has 5+ years of luxury retail leadership, a Bachelor's degree preferred, strong clienteling and CRM skills, and a proven track record of coaching high-performing teams

Qualifications

• Bachelor's degree preferred; relevant experience accepted in lieu of a degree.
• Five years of progressive luxury retail leadership experience, including managing a high-volume store.
• Ability to lead and develop high-performing teams with accountability and inclusion.
• Strong commercial acumen to interpret KPIs, financial data, and client insights for growth.
• Expertise in luxury client experience, clienteling, CRM, and relationship development.
• Strong operational judgment across merchandising, inventory, compliance, asset protection, payroll, and scheduling.
• Excellent communication, collaboration, and problem-solving skills with the ability to influence.
• Adaptable, entrepreneurial, and results-oriented in a fast-paced destination retail environment.
• Proficiency in Microsoft Office, POS, CRM, inventory management, and related retail tech.
• Ability to work a flexible retail schedule including evenings, weekends, and holidays.

Responsibilities

• Lead store performance across sales, profitability, productivity, client development, and operations.
• Develop and execute store-specific strategies with Regional Leadership.
• Analyze KPIs, traffic, inventory, and client trends to drive sustainable results.
• Drive improvements in sales metrics, CRM capture, and repurchase rate.
• Manage expenses, payroll, and scheduling to maximize productivity.

Skills

Leadership

Communication

Analytics

Clientelling

Retail operations

Education

Bachelor's degree

Tools

POS

CRM

MS Office

Inventory management

Job description

Moncler is seeking a Store Manager at NorthPark Center to lead boutique performance, client experiences, and team development. You will translate market insights into action, manage operations, and drive KPI-based growth while partnering with regional leadership to deliver luxury service to a diverse clientele.

The ideal candidate has 5+ years of luxury retail leadership, a Bachelor's degree preferred, strong clienteling and CRM skills, and a proven track record of coaching high-performing teams