Luxury Retail Store Manager | Elevate Client Experience

Moncler; Arkansas; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Quarterly bonus

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Paid parental leave

Paid holidays

Paid vacation

Personal days

Community service days

Employee discounts

Retirement plan

Job summary

Moncler Group Americas seeks a Store Manager for the NorthPark Center boutique to lead store performance, drive luxury client experiences, and manage a high-performing team delivering exceptional sales and operational excellence.

The role requires five years of luxury retail leadership, strong KPIs analysis, clienteling, and collaboration with regional leadership to maintain brand standards and a premium client experience.

Qualifications

• Bachelor's degree preferred; relevant experience accepted in lieu of a degree.
• Minimum of five years of progressive luxury retail leadership experience, including experience managing a high-volume store.
• Demonstrated ability to lead and develop high-performing teams while fostering accountability and inclusion.
• Strong commercial acumen with the ability to interpret KPIs, financial information, and client insights to drive profitable growth.
• Expertise in luxury client experience, clienteling, CRM, and relationship development.
• Strong operational judgment across merchandising, inventory, compliance, asset protection, payroll, and scheduling.
• Excellent communication, collaboration, and problem-solving skills, with the ability to influence across levels and functions.
• Adaptable, entrepreneurial, and results-oriented, with the ability to thrive in a fast-paced destination retail environment.
• Proficiency in Microsoft Office Suite, POS, CRM, inventory management, and other retail technology systems.
• Ability to work a flexible retail schedule, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Lead overall store performance, achieving sales and profitability.
• Develop and execute store-specific business strategies with Regional Leadership, translating company priorities into clear action plans.
• Analyze KPIs, traffic, inventory performance, client trends, and market opportunities to identify actions that drive sustainable results.
• Drive continuous improvement across sales, conversion, UPT, CRM capture, productivity, repurchase rate, and inventory productivity.
• Manage store expenses, payroll, and scheduling while maximizing productivity and profitability.
• Champion the Moncler Client Promise and ensure the team consistently delivers exceptional, personalized luxury experiences.
• Maintain a highly visible presence on the sales floor through Client Experience Management, coaching in the moment and engaging directly with clients and VICs.
• Build a strong culture of clienteling, networking, CRM excellence, and long-term relationship development.
• Partner with Client Relations and cross-functional teams to execute events and activations that strengthen client engagement and brand awareness.
• Resolve escalated client situations with professionalism, empathy, sound judgment, and a commitment to protecting the relationship.
• Lead recruiting, onboarding, development, and retention of top luxury retail talent.
• Lead engaging daily briefings and team meetings that reinforce business priorities, product knowledge, company values, and recognition.
• Ensure consistent execution of company policies, procedures, and standards across scheduling, payroll, inventory, cash handling, shipping and receiving, loss prevention, compliance, and after-sales service.
• Partner with Visual Merchandising to maintain exceptional presentation standards that reflect Moncler's global brand image.
• Safeguard company assets through strong operational controls, close partnership with Operations and Asset Protection.
• Evaluate store processes and identify opportunities to improve efficiency, inventory accuracy, productivity, and the overall client experience.
• Support product launches, leadership visits, special projects, and regional priorities with exceptional execution.
• Partner with Regional Leadership, Human Resources, Retail Training, Operations, Merchandising, Planning, Visual Merchandising, Client Relations, Asset Protection, and Finance to drive store priorities.
• Collaborate with Merchandising and Planning to optimize assortment, replenishment, inventory productivity, and commercial opportunities.
• Serve as a visible Moncler ambassador, building relevant relationships within the local luxury retail and business community.
• Lead by example, demonstrating Moncler's values, professionalism, integrity, managerial courage, and commitment to excellence.
• Perform additional responsibilities as assigned in support of evolving business needs.

Skills

Luxury retail leadership

Team development

KPIs analysis

Clienteling

Communication

Education

Bachelor's degree preferred

Tools

MS Office

POS systems

CRM

Job description

Moncler Group Americas seeks a Store Manager for the NorthPark Center boutique to lead store performance, drive luxury client experiences, and manage a high-performing team delivering exceptional sales and operational excellence.

The role requires five years of luxury retail leadership, strong KPIs analysis, clienteling, and collaboration with regional leadership to maintain brand standards and a premium client experience.