Luxury Retail Store Manager

TUMI; Burlington (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Tuition Reimbursement

Employee Assistance Program (EAP)

Medical, dental, and vision coverage,

Life and AD&D

Short and long-term disability

401k with company match

Pet Insurance

Company incentive program

Job summary

TUMI in Burlington, MA is seeking a Store Manager to create an exceptional client experience that reflects our luxury brand. You will build strong relationships with clients, drive sales, and lead by example in a fast-paced retail environment.

The role emphasizes client service, fashion and travel lifestyle knowledge, and opportunities for growth as we work to elevate sales, KPI performance, and the brand presence across the store.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Has strong time management skills.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Lead by example and have an ability to influence team members to complete job duties effectively.
• Delegate tasks clearly and effectively.
• Develop both short term and long-term strategies.
• Display a strong sense of initiative as well as time management and calendar planning skills.
• Training and Developing: Help teach others training content through consistent roleplay and coaching.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities.
• Networking and Recruiting: Actively network on a consistent basis.
• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with peers and corporate partners.
• Operations and Compliance: Manage store schedule, timecards and payroll.
• Monitor shipments, transfers and price changes for accuracy.
• Plan, conduct, and organize store for inventory.
• Analysis, Decision Making and Problem Solving: Resolve difficult or complicated challenges while using good judgement.
• Adhere to and hold team accountable to company policies and procedures.
• Analyze business results and make strong business acumen decisions on findings.
• Manage and coordinate the daily operations of the store.
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.

Skills

Sales targets

Client service

Leadership

Time management

Communication

Integrity

Job description

TUMI in Burlington, MA is seeking a Store Manager to create an exceptional client experience that reflects our luxury brand. You will build strong relationships with clients, drive sales, and lead by example in a fast-paced retail environment.

The role emphasizes client service, fashion and travel lifestyle knowledge, and opportunities for growth as we work to elevate sales, KPI performance, and the brand presence across the store.